Cancellation + Refund Policies
We understand that life brings many surprises to us all, and sometimes you need to cancel your class, party or event. Please help us continue to offer our wonderful experiences, at the most affordable costs possible, by reading and adhering to our cancellation, refund, and transfer policies.
What is the Cancellation Policy?
Classes are canceled when enrollment minimums are not reached. Cancellations are determined no later than 2 business days before the event is scheduled.
What is the Refund Policy?
If a child/parent must withdraw from a class, camp, or event, it is preferred to offer a credit or transfer to another event of equal or lesser value. If a refund is necessary, the policies are as follows:
Classes:
100% refund with seven or more days notice prior to the start date of the class.
50% refund with six or fewer days notice, prior to the start date of the class.
Camps and Events:
100% refund if notified within 72 hours prior to the camp date or ability to transfer to another scheduled camp day.
Birthday Parties:
All party deposits are non-refundable and required to reserve the date/time requested.
The following are not allowed:
*No confetti and/or loose glitter is allowed.
*No outside food without permission from our team. Additional fees for clean-up will be applied.
*No pinata's
*No food or drink allowed outside of the designated areas.
Remaining funds of a party are requested the Monday prior to your party. If an illness occurs and the party must be cancelled, a new date may be scheduled. Due to the purchase of supplies for parties, no refunds are provided the week of the scheduled party.
Memberships:
Memberships are non-transferable and non-refundable.
Memberships are automatically set up to renew at the end of your term.
To terminate a membership, members must submit a written notice to cancel the membership at least 7 days prior to the renewal date.
Memberships can be paused with a written notice.